1         Using your personal information

We may collect personal data about you when you contact us, using our website, social media platforms, telephone or in writing to our postal address. We gather data about the use of our website, or social media platforms, such as which pages are most visited (or of interest) or how many people are visiting or “liking” us on platforms such as Facebook. We do not sell your personal data to third parties. We may keep your information for 6 years following the commissioning of your system or until the warranties you have under units installed, expire.

1.1        We may use your personal data to…

• Provide you with information and services that you have asked for.
• Help run and contact you about improving the way we run any accounts, services, and products we have provided before, now or in the future.
• Help train our staff.
• Create statistics, test computer systems, analyse customer information, create profiles. Help prevent and detect debt, fraud, and loss.
• Provide you with a monthly newsletter and updates. You can unsubscribe from these communications at any time or contact the office.

We may also monitor and record any communications we have with you, including phone conversations and emails/written communication, to make sure we are providing a good service and meeting our regulatory and legal responsibilities.

When we contact you, we may use any information we hold about you to do so. We therefore may contact you by email, phone, text message, other forms of electronic and written communications or by visiting you.

We will only share your personal data with organisations relevant to your installation/service being provided to you.

1.2        Examples of the organisations that we may share your data with

• Scaffolding companies
• MCS (Microgeneration Certification Scheme)
• RECC (Renewable Energy Consumer Code
• (Part P Electrical Registrations)
• Suppliers and subcontractors relevant to your job or for monitoring purposes

If you have entered into a contract with us, we may choose your installation to be one of our website case studies. We will not disclose your name or exact location. There are circumstances where we may need to disclose your personal data to third parties where we are legally obliged to do so, or to apply or enforce our legal rights. We are a UK-based company, and as such most of your personal data will be stored in the UK, in a secure physical or electronic form. However, we may use third party service providers to provide email capabilities, host our social media presence and support our website. Therefore, we may need to use the services of a supplier outside the European Economic Area. Where this is the case, we will take all reasonable steps to ensure that your data is treated securely and in accordance with our data protection policy.

We keep records for as long as required in accordance with legal requirements. Where your information is no longer required, we will dispose it in a secure manner. Under data protection legislation, you can request a copy of personal information we hold about you at any time. If you find any inaccuracies, we are obliged to correct.

Please do remember though, that we are under an obligation to keep personal data secure, so please understand if we require reasonable proof of ID.

2         Opening Hours

Our normal business hours are between 0800 and 1700 Monday to Friday. We are only able to carry out installation work during daylight hours. If you want us to work outside these hours, it may be necessary for us to make additional charges, which we will agree with you in advance in writing.

3         Quotations

Your quotation is valid from the time of quotation and will expire if not accepted by you in writing within 14 days of that date. If any amendments are required, you must first confirm them in writing, and they must be agreed by an authorised representative of MD Electrical Renewables. You agree we can conduct survey(s) required before carrying out the work.

The quotation does not include the cost of removing any dangerous waste material, such as asbestos, which could not have been reasonably foreseen when we made the original quotation and which we only become aware of when doing the work. Such work will be at extra cost for which you will be liable. When you have any asbestos removed, a clean air certificate must be provided before we will do any further work at your property.

We will take all reasonable care to carry out the work without causing unnecessary damage to your property. While we will make good unnecessary damage directly caused by our negligence, you accept that the installation and related work may cause damage to finishing’s, both internally and externally and that certain areas may need redecoration following completion of the installation. Redecoration will be your responsibility and is not included in the quotation.

Whilst we will endeavour to install to the specification in our quotation, in instances outside of our control, such as product unavailability owing to supply issues, we will provide and install products of equal performance. Any such change to the installation will be advised of in writing and agreed with you in advance.

Our calculations in the preparation of quotations assume that the contract will be awarded as a whole. In the event of any separately priced sections included in quotations (excluding any provisional sums) being deducted from your order to us, the prices of the remaining sections may need to be adjusted.

4         Invoicing

All payments made by you will be taken in line with the RECC Scheme Rules and Code of Practice. You will be asked to pay a deposit after signing the contract, which will not be more than 25% of the total contract price. If we fall into receivership, administration or bankruptcy, your deposit and advance payment, if any, is protected by the Deposit and Stage Payment Protection Insurance policy, which you will have received (subject to the policy terms and conditions).

If you are paying by finance agreement you may not be asked for a deposit. The remaining balance from you is due on completion of the work or as detailed in the quotation unless you have signed a credit agreement. You will receive an invoice from us following completion of the installation.

If for any reason your credit agreement is cancelled, subject to the terms of the Consumer Credit Act 1974, the balance of the quoted price becomes immediately payable, and you agree to pay the quoted price to us in full.

Goods supplied and delivered by us to you shall remain our property until paid for by you in full. If a deposit has been received, then you will have entitlement over a direct proportion of the goods. Whilst goods remain our property (we continue to have title over them) we have the absolute authority to retake, sell or otherwise dispose of all or any part of these goods. We shall be entitled to seek a court injunction to prevent you from selling, transferring, or otherwise disposing of such goods.

4.1        Additional Charges

You may be liable for the cost of any design should you decide to reject the goods and end your contract. (The standard cost of a design is £250, including VAT).

We will charge you for the survey if you reject the goods and end your contract after the 14-day notice-off period has expired (the standard cost of a survey is £650, including VAT). If for any reason you cause the work to be delayed, (unless there are mitigating circumstances), we may stop work and charge you for any losses incurred. Any payments not received within 14 days of receiving the invoice are liable to interest.

5         Planning Permission

If planning permission or conservation area consent is required, you should contact your local authority before signing the contract. Requirements regarding planning permission can vary from area to area.

If you are a tenant, you may need your landlord’s prior written permission to carry out the work detailed in the quotation. In the absence of your advice to the contrary within 14 days of signing the contract we will assume that you have made inquiries and obtained permissions where required. We shall not have any liability for unauthorized works, and you shall indemnify us for any losses howsoever arising that we incur from your failure to obtain such permissions.

You may require Planning Permission and/or approval under Building Regulations to carry out the work detailed in the quotation. In the absence of your advice to the contrary, we will assume that you have made inquiries and obtained permissions and approvals where required. We shall not have any liability for unauthorized works, and you shall indemnify us for any losses howsoever arising that we incur from your failure to obtain such permissions.

6         Timescales

We will discuss the timetable with you before signing the contract. We will make every effort to complete the work within the estimated timescale, however, we cannot be held responsible for any unforeseen delays due to poor weather conditions or other circumstances beyond our control. We may adjust the timetable following a discussion with you, for example, if weather conditions prevent us from carrying out the work on a particular day.

7         Installation

Our solar PV engineers are MCS certified and are employed to undertake the installation of products and servicing and repair work to ensure the safe and efficient operation of Microgeneration Technologies.

It is your responsibility to ensure that you provide safe and easy access to your property from the public highway and that there are no obstructions. You must also ensure that there is easy access to the area where the installation is to be carried out, by removing all belongings from the vicinity.

On the agreed dates, you must provide access to your property (inside and outside), for transport of equipment, materials and for our installation teams. You agree to provide us with electricity, water, washing and toilet facilities onsite. All equipment other than the PV modules will require internal installation. No Enclosures are allowed for unless specified.

The time estimate provided for completing the work is our best estimate and we will make every effort to complete the work on time, however, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In such circumstances we will revise with you the time estimates we originally provided.

Where we have connected new equipment to your existing system, we will not accept responsibility for the cost of repairing or replacing parts of your existing system which subsequently develops faults in that system unless we have been negligent in not realising that such damage may occur or if the way we carried out the work directly caused the fault.

We do not accept liability if we cannot fulfil our side of the agreement for reasons which are beyond our control such as fire, accidents, war, adverse weather conditions, industrial disputes, strikes and lockouts which we are not directly involved in.

To carry out the work as quickly as possible we may need to use sub-contractors. All sub-contractors are approved by MD Electrical Renewables.

Following installation, we will provide you with all the relevant documents required to operate the goods and register any guarantee, we will also provide the documentation required to claim any subsidy that may be available. The documents will be issued within the timescales set out in the Microgeneration Certification scheme (MCS) guidelines. You can find a copy of these at http://www.microgenerationcertification.org/mcs-standards/mcs-standards.

Accidents, misuse of goods, removal of goods by an unauthorised person or force majeure are not covered under the warranty. These guarantees do not affect your statutory rights in relation to the quality and description of goods and services. You can contact your local authority trading standards or Citizen’s Advice Bureau if you need more information about your statutory rights.

We will pay you reasonable costs for any losses you incur if we cancel the contract without good reason.

We will not be responsible for the cost of repairing pre-existing damage to your property that we may discover whilst completing the work.

MD Electrical Renewables cannot be held responsible for the under or over performance of a panel or system as all stated outputs are based on average and collective figures and cannot consider the year-on-year changes that occur in weather patterns and solar activity.

Whilst every effort is taken to assess the current condition of the roof at survey stage, we take no responsibility for existing problems with the roof. i.e. broken tiles, insufficient underlayer. Any problems will be pointed out before the work is commenced and repairs agreed in writing. You will be liable for any extra cost incurred.

8         Complaints

We hope you won’t have any reason to complain about any aspect of our service. But if you do, please contact us. You may contact us by telephone, letter or e mail, and you will find our contact details on this quotation. We will acknowledge and attempt to resolve your complaint promptly. Where we need to investigate the complaint, we will report to you our progress on any investigation within seven working days. If we are unable resolve your complaint, you may be able to complain to RECC. You can read about this here: http://www.recc.org.uk/consumers/how-to-complain.